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	<title>Invisible Fist &#187; Uncategorized</title>
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		<title>Bottom-Up Approach to UDL (and an answer to my swears).</title>
		<link>http://www.invisiblefist.com/2010/06/01/udl-from-the-bottom-up/</link>
		<comments>http://www.invisiblefist.com/2010/06/01/udl-from-the-bottom-up/#comments</comments>
		<pubDate>Tue, 01 Jun 2010 17:21:13 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Accessibility]]></category>
		<category><![CDATA[Educational Technology]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Universal Design for Learning]]></category>
		<category><![CDATA[UDL]]></category>

		<guid isPermaLink="false">http://www.invisiblefist.com/?p=459</guid>
		<description><![CDATA[(Note: I won&#8217;t be offended if you don&#8217;t read this blog as long as you read that one that I link to: Lisa Parisi&#8217;s  excellent post on  setting up a universal design for learning environment in the classroom.)
Over the weekend I endeavored to write new blog post on the Universal Design for Learning [...]]]></description>
			<content:encoded><![CDATA[<p>(Note: I won&#8217;t be offended if you don&#8217;t read this blog as long as you read that one that I link to: Lisa Parisi&#8217;s  excellent <a href="http://lisaslingo.blogspot.com/2010/05/why-wont-more-teachers-set-up-udl.html">post on  setting up a universal design for learning environment in the classroom</a>.)</p>
<p>Over the weekend I endeavored to write new blog post on the <a href="http://en.wikipedia.org/wiki/Universal_Design_for_Learning">Universal Design for Learning (UDL)</a>,  the framework developed by the <a href="Center for Applied Special Technology (CAST)">Center for Applied Special Technology (CAST)</a> to reach all learners. My intended focus was how to persuade schools/districts to embrace more flexibility in the design of curricula and the delivery of learning materials, in accordance with UDL&#8217;s core principles of providing for:</p>
<ul>
<li>Multiple means of representation, to give learners various ways of acquiring information and knowledge,</li>
<li>Multiple means of action and expression, to provide learners alternatives for demonstrating what they know,</li>
<li>Multiple means of engagement, to tap into learners&#8217; interests, offer appropriate challenges, and increase motivation.</li>
</ul>
<p>Over the years, I have approached UDL from several different angles. I discovered UDL in my graduate studies in educational technology, and I have several years of experience in content management, thus there was an immediate professional appeal to me.</p>
<p>Second, I am also a tax payer.  While I recognize that budgets are tight, my feeling is that there is plenty of education money being egregiously spent by all levels of government. My personal opinion is that some funds could be reallocated  toward resources that improve learning for all, while mitigating behavioral issues and other distractions.</p>
<p>My most important reason for having such a strong  opinion on UDL, and educational reform in general: I am the parent of a highly-intelligent boy ( maybe a little &#8220;too smart&#8221; as the saying goes) who is already &#8220;checked out.&#8221; He is in kindergarten. Thus, student engagement is  a deeply personal issue in my household.</p>
<p>I do find some comfort in the fact UDL&#8217;s tide is starting to rise in the education world. This is evidenced by the following:</p>
<ul>
<li>UDL framework language is included in technology plans of several states (Michigan among them).</li>
<li>Inclusion of UDL courses and teaching certificates in the curriculum at major universities, (<a href="http://catalog.gvsu.edu/preview_program.php?catoid=14&amp;poid=2340">Grand Valley State</a> in my neck of the woods)</li>
<li>Legislation in states such as Maryland has mandated incorporation of UDL into the general curriculum plans</li>
<li><a href="http://www.cast.org/about/staff/drose.html">David Rose, PhD,</a> co-founder of the Center for Applied Special Technology (creator of UDL) was a lead author of the most recent US Educational Technology plan</li>
</ul>
<p>Note: one thing that struck me about the <a href="http://www.ed.gov/sites/default/files/NETP-2010-final-report.pdf">Tech Plan</a> was that there no mention of Microsoft or Apple (or IBM or specific educational publishers&#8230;) There were <strong>65 mentions</strong> of student engagement.</p>
<p>So over the weekend (full of motivation and caffeine) I  bellied up to my laptop&#8230;.and stared at the screen. As I thought about UDL in the classroom, I began to realize, that despite the research and the top-down activity by states/provinces and the national governments, change absolutely had to come from the bottom-up. That is, this had to be a teacher-led movement.</p>
<p>As a classroom &#8220;outsider&#8221; I struggled to find examples of teachers who had taken the initiative to implement UDL framework and could describe (better than I ) what a UDL classroom would look like. I was having some difficulty finding examples of such, my frustration was evident by my salty language.</p>
<p>As fate would have it, after a few minutes of uttering cuss words, Twitter seemed to sense my frustrations and made me aware of <a href="http://lisaslingo.blogspot.com/2010/05/why-wont-more-teachers-set-up-udl.html">a brand-new blog posting by</a> an elementary school teacher,  who so eloquently described what I couldn&#8217;t. Certainly this had to be an answer to my &#8220;swears.&#8221;</p>
<p>If you are a teacher, student, parent, administrator, taxpayer, I urge you to read this wonderful blog post on UDL in classroom. In addition to merely describing teaching practices and materials, it makes important points on change management (&#8220;<strong>Educators must give up that position of power</strong>&#8230;&#8221;).</p>
<p>I will be writing more about UDL from my view as an educational technologist (and a content manager, a parent&#8230;) in the near future.  In the meantime, I urge you (as parent, administrator, taxpayer, Secretary of Education)  to read Lisa&#8217;s blog on UDL from the classroom teacher&#8217;s perspective.</p>
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		<title>Popping the Question</title>
		<link>http://www.invisiblefist.com/2010/01/20/250/</link>
		<comments>http://www.invisiblefist.com/2010/01/20/250/#comments</comments>
		<pubDate>Wed, 20 Jan 2010 13:09:33 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Content Management]]></category>
		<category><![CDATA[SharePoint]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[backup and recovery]]></category>
		<category><![CDATA[MOSS]]></category>

		<guid isPermaLink="false">http://www.invisiblefist.com/?p=250</guid>
		<description><![CDATA[About two weeks ago, I joined a project that is  already fairly close to its go-live date.  When I start a project at a client&#8217;s office, I ask these questions:

Where is the coffee?
I think I mentioned that I drink coffee; where is the bathroom?
Any peanut allergies here? (If so, I am prepared to eat my snacks [...]]]></description>
			<content:encoded><![CDATA[<p>About two weeks ago, I joined a project that is  already fairly close to its go-live date.  When I start a project at a client&#8217;s office, I ask these questions:</p>
<ul>
<li>Where is the coffee?</li>
<li>I think I mentioned that I drink coffee; where is the bathroom?</li>
<li>Any peanut allergies here? (If so, I am prepared to eat my snacks outside, shivering alongside the smokers)</li>
<li>Is this thing that I&#8217;m working on backed up?</li>
<li>Where can I find Post-It Notes?</li>
</ul>
<p>It turns out that, yes, their thing was being backed up. Their particular thing is a forthcoming re-lease of their public Web site. Good thing, too; let&#8217;s just say I have a history.</p>
<p>I remember what happened on previous projects when I didn&#8217;t ask all those questions.  Like the time I located the coffee, but found myself lost in an unfamiliar building, seemingly miles from a bathroom.</p>
<p>Or the time I deleted a client&#8217;s <a title="SharePoint Site" href="http://sharepoint.microsoft.com/Pages/Default.aspx" target="_blank">SharePoint</a> portal (forever) within 1/2 hour of joining the project.</p>
<p>About a year ago, I learned something intriguing about SharePoint. You can delete a <a title="Site Collection" href="http://www.intranetjournal.com/articles/200610/ij_10_03_06a.html" target="_blank">site collection</a> from WITHIN that site collection. I know this, because I accidentally did this upon starting the project.</p>
<p>My client had asked about a styling problem. He asked that I not touch the current style sheet because people were going to be reviewing the site that day. So to work beneath their radar, I created a sub site&#8211;three levels down in the hieararchy&#8211;to do some testing.</p>
<p>I soon learned that the problem was actually with a mal-formed custom layout template and took the following steps:</p>
<ol>
<li>Informed my client of the issue</li>
<li>Fixed the problem on the layout template</li>
<li>Applied my changes</li>
<li>Performed a quick round of QA</li>
<li>Deleted my 3rd-level test site, in SharePoint Manage Content and Structure view</li>
</ol>
<p>Actually&#8230;&#8230;I deleted the top-level site&#8211;the site collection&#8211;and subsequently EVERYTHING that lay beneath. Buh-Bye, sub-sites, document libraries, calendars&#8230;..</p>
<p>I asked my client who was taking care of the SharePoint backups and was given some phone numbers of DBAs and system administrators. The answers to my question about backups  were reminiscent of that  recurring <a title="Family Circus" href="http://en.wikipedia.org/wiki/The_Family_Circus#Gremlins" target="_blank"> Family Circus theme</a> when the parents asked &#8220;Who did this?&#8221; and received one of these answers from the children:</p>
<ul>
<li>&#8220;Not Me&#8221;</li>
<li>&#8220;Ida Know&#8221;</li>
</ul>
<p>No backup. All the content that had been there at 8:00 am that day was gone by 8:25. My fingerprints were all over the mouse button that clicked the &#8220;OK&#8221; button in the dialogue box to authorize the deletion.</p>
<p>My colleague, who had been with the project for a few weeks, was able to recreate the few changes he had made to the cascading style sheet and layout templates fairly quickly.  A bigger problem was ressurecting the SharePoint libraries and lists.</p>
<p>My client recognized that it wasn&#8217;t my fault that the sites were not being backed up. Still, I felt like a dolt, not just because I whacked the site collection (could happen to anybody) but because I didn&#8217;t ask about backups. Bad business analyst!  BAD!</p>
<p>I&#8217;ve since taken the <a title="The Who" href="http://www.youtube.com/watch?v=Rp6-wG5LLqE" target="_blank">won&#8217;t-get-fooled </a>again approach. In subsequent projects, I recognized that I need to enquire about backups BEFORE touching the site (and after ensuring continuity of caffeination).</p>
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		<item>
		<title>Give Me A DAM Reason To Come Back</title>
		<link>http://www.invisiblefist.com/2009/11/13/dam-reason/</link>
		<comments>http://www.invisiblefist.com/2009/11/13/dam-reason/#comments</comments>
		<pubDate>Fri, 13 Nov 2009 11:01:39 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Content Management]]></category>
		<category><![CDATA[Digital Asset Management]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[DAM]]></category>
		<category><![CDATA[Instructional Design]]></category>

		<guid isPermaLink="false">http://www.invisiblefist.com/?p=169</guid>
		<description><![CDATA[

A few years ago, a client had proposed a user incentive in which their digital asset system (DAM) would congratulate the user for &#8217;saving the company $X.00.&#8217; The value would be calculated by the number of assets downloaded multiplied by a base number that represented the savings of using a managed asset (vs. re-scanning, or [...]]]></description>
			<content:encoded><![CDATA[<div class="entry">
<div class="snap_preview">
<p>A few years ago, a client had proposed a user incentive in which their digital asset system (<strong>DAM</strong>) would congratulate the user for &#8217;saving the company $X.00.&#8217; The value would be calculated by the number of assets downloaded multiplied by a base number that represented the savings of using a managed asset (vs. re-scanning, or reshooting/retouching an image).</p>
<p>The idea was that users would be allowed to earn EXCITING GIFTS on a regular basis. One of my colleagues developed a prototype for the feature and it worked and looked great. However, it was soon realized that there really wasn’t a way to determine if users were actually using the assets for their jobs or if they were just downloading to win the Starbuck &#8217;s Card (or other token of achievement). Thus the idea was put in the freezer.</p>
<p>I want to make clear, that user incentives are important, but there are no better incentives than a solid implementation and helping your users to know how to use that system.</p>
<p>A recurring mantra among stakeholders at several clients, was &#8220;if you build it they will come,&#8221; thus lobbied for something of a minimalist approach to the DAM and  a lot can-kicking down the road (we can add workflow&#8230;.later, we can integrate with our portal&#8230;..later).</p>
<p>I think this is true in the sense that yes, the users will come merely because the system has been built; however the key is to get the users to come back, and come back again (and to stop re-shooting, re-scanning&#8230;).</p>
<p>I think you do this in two primary ways. First, you have to have to build a good DAM (boy that was easy!). Doing that, is way beyond the scope of this blog, but it is important to start with some reference points. I believe I <a href="http://semanticstudios.com/publications/semantics/000029.php">Peter Morrivile&#8217;s facets of user.experience honeycomb </a>; to be a great guideline  for just about any type of information system. Remember, this is a guy  <a href="http://www.amazon.com/Information-Architecture-World-Wide-Web/dp/0596527349" target="_blank">who literally wrote the book</a> (<a title="Lou Rosenfeld" href="http://louisrosenfeld.com/home/" target="_blank">with Lou Rosenfeld </a>) on user experience.</p>
<p>Users are more likely to make repeat visits to your system if they find  its contents to be:</p>
<ul>
<li>Useful</li>
<li>Usable</li>
<li>Findable</li>
<li>Valuable</li>
<li>Credible</li>
<li>Desirable</li>
<li>Accessible</li>
</ul>
<p>A second key (and oft-ignored) component of promoting better user experience is to build  better users.  Don&#8217;t skimp on training for content contributors, system administrators, or end users.</p>
<p>Train-the-trainer sessions are fine, but you should also provide ample reference material&#8211;in the form of &#8216;print&#8217; reference and e-learning demonstrations of procedures. If users go through instructor-led training, but don&#8217;t actually use the system for three months, the value of the training session is highly diminished. Provide them with the means to review materials before, and after an instructor-led session.</p>
<p>E-learning demonstrations should be brief and targeted to specific tasks (such as &#8220;how to download and convert an image&#8221; or &#8220;how to add metadata to a record&#8221;) Be sure to provide convenient access to these materials. You don&#8217;t necessarily need these to be housed in a learning management system, but doing so can provide added utility of allowing managers to assign learning materials and to assess users&#8217; mastery of specific topics.</p>
<p>Additionally, in your instructional plan, you need to ensure that users have access to conceptual knowledge in an addition to system-specific procedures.</p>
<ul>
<li>Help the users understand re-use best practices. Cutting and pasting is not re-use (not a best practice anyway). Nor is saving a file to a local hard-drive and e-mailing it around the globe.</li>
<li>Don’t ignore the fact that many of your users are not going be familiar with concepts such as resolution, color space, file formats. Provide the users the means to gain this pre-requisite knowledge Provide the users with gentle indoctrination to such concepts.</li>
<li>As mentioned previously it is a good idea to expressed these materials multiple formats as well: instructor led sessions, screen-casts (using Captivate, Jing&#8230;.), Word handouts&#8230;.to accommodate various learning styles and time schedules.</li>
<li>Generate a glossary that contains key terms. If you use acronyms, define them; don&#8217;t assume that the user will figure them out.</li>
<li>And do not ignore the power of mentoring; consider pairing some of your most experienced/DAM-savvy users with those who approach your system with trepidation.</li>
</ul>
<p>If you build it they will come. If they have a good user experience they will come back.</p></div>
</div>
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